Receptionist

Job Details

Little St John’s Surgery are looking for a Receptionist to join their team in Woodbridge. You will need to be flexible, highly motivated and friendly with an excellent eye for detail.

The post offers 16.15 hours a week as follows:

Tuesday             AM 07:45 to 13:00

Wednesday        AM 08:00 to 13:00

Thursday           PM 13:00 to 19:00

*Plus occasional Saturday mornings and cover for holidays and sickness as required.

Receptionist Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone.

ADMINISTRATION & COMMUNICATION

• To have a thorough knowledge of all practice policies and procedures.

• To work in accordance of written protocols
• Processing all post and electronic communications on the day they arrive
• Managing the uploading and downloading of temporary resident forms
• To manage the waiting list for 24 hour blood pressure monitoring and 24 hour ECGs
• Any other Administration duties required as advised by the Team Lead

CARE NAVIGATING DUTIES

• Receiving patients consulting with members of practice team
• Be able to cover all care navigator positions as necessary
• Open up and lock up practice premises and maintain practice security.
• Ensure that New Patients complete GMS1 and practice registration forms and are encouraged to make an appointment for a health check with a HCA
• Photocopy and/or laminate any posters, forms or leaflets when needed

• Ensure that we maintain a record of all samples sent to the laboratory
• Ensure that all relevant team members are informed about patients who have died and the necessary paperwork is completed.
• Deductions of patient records when patients leave the practice
• Monitor ‘Spine’ demographic patient differences and keep our records up to date
• Ensure TRs are entered and removed correctly.

• Make sure that the waiting room kept is smart and tidy throughout the day

Telephone & Communication

• Handle all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff.
• Make appointments for patients in accordance with practice protocols
• Ensure that messages and requests for visits are recorded and that the appropriate doctor or team members receive them in accordance with Practice protocol.
• Ensure that any tasks requested by the clinical team are carried out including informing patients of their results and arranging appointments.
• Liaise with hospital and community staff

IT SKILLS

Computer

• Daily monitoring and processing of all emails received in to the main surgery nhs.net email account
• Ensure all Tasks and Notifications received via S1 are appropriately completed
• Ensure that emails on NHS.net are regularly read and processed as required

PERSONAL RESPONSIBILIITES

Personal/Professional development:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.