Part-Time Clinical Administrator

Job Details

We are looking for an organised and proactive Clinical Administrator to join our friendly GP practice in the heart of Woodbridge. This is a varied role supporting our clinical team with referrals, patient records, correspondence and general administration, helping to deliver high-quality patient care.

Job Summary

The Clinical Administrator provides high-quality administrative support to the clinical team, ensuring the efficient management of referrals, patient correspondence, medical records, and practice administration. The post holder will act as a key point of contact for patients, assisting with general enquiries and supporting them in accessing practice services effectively.

The role requires excellent organisational, communication, and IT skills, together with the ability to maintain confidentiality, work accurately under pressure, and contribute positively to the smooth running of the practice.

Key Responsibilities

Clinical Administration

• Liaise with patients regarding their care and support GPs in coordinating appropriate care pathways.
• Process referrals and patient correspondence as directed by the clinical team.
• Maintain up-to-date knowledge of referral pathways and NHS processes.
• Send referrals and Medical Certificates of Cause of Death (MCCDs) to the Medical Examiner.
• Provide requested information to the Coroner’s Office in accordance with practice procedures.
• Submit Advice and Guidance requests via the NHS e-Referral Service (e-RS).
• Monitor referrals submitted through e-RS and ensure rejected referrals are identified and actioned promptly.
• Liaise with the GP Liaison Officer at the Nuffield Hospital regarding referral activity and consultant updates.
• Raise Serious Incidents through the DATIX system for Ipswich Hospital as required.
• Support GP Links administration.
• Process Summary Care Record updates.
• Assist with insurance reports and other medical reports as required.

Hours: Monday to Friday, 9.30am–2.30pm (25 hours per week), with flexibility to provide additional cover when required.

Rate of pay: £13 per hour

About the role

You will:

• Process referrals and clinical correspondence.
• Manage patient registrations and medical records.
• Support GPs with clinical administration.
• Liaise with hospitals and other healthcare providers.
• Maintain accurate records using SystmOne.
• Provide general administrative and reception support as needed.

About you

You will have:

• Excellent organisational, communication and IT skills.
• Strong attention to detail and the ability to prioritise your workload.
• A professional, patient-focused approach.
• Previous NHS or healthcare administration experience is desirable but not essential.

What we offer

• A friendly and supportive team.
• Training and development opportunities.
• A rewarding role where you can make a real difference to patient care.

If this sounds like the role for you, we’d love to hear from you. Please send your CV and a covering letter to littlestjohn.surgery@nhs.net to apply.