Care Navigator

Job Details

Ready for a new challenge?

Little St John’s Surgery are looking for a Care Navigator to join our team in Woodbridge. You will need to be flexible, highly motivated and friendly with an excellent eye for detail.

The post offers 22 hours a week as follows:

Monday               AM 08:00 to 13:00

Wednesday        PM 13:00 to 19:00

Thursday           AM 08:00 to 13:00

Friday               PM 13:00 to 19:00

*Plus occasional Saturday mornings and cover for holidays and sickness as required. Any employment offer will be subject to a full DBS check and References.

PRINCIPAL DUTIES AND RESPONSIBILITIES TO INCLUDE:

Administration duties

• To have a thorough knowledge of all practice policies and procedures.

• To work in accordance of written protocols
• Processing all post and electronic communications on the day they arrive
• Managing the uploading and downloading of temporary resident forms
• To manage the waiting list for 24 hour blood pressure monitoring and 24 hour ECGs
• Any other Administration duties required as advised by the Team Lead

CARE NAVIGATING DUTIES

• Receiving patients consulting with members of practice team
• Be able to cover all care navigator positions as necessary
• Open up and lock up practice premises and maintain practice security.
• Ensure that New Patients complete GMS1 and practice registration forms and are encouraged to make an appointment for a health check with a HCA
• Photocopy and/or laminate any posters, forms or leaflets when needed

• Ensure that we maintain a record of all samples sent to the laboratory
• Ensure that all relevant team members are informed about patients who have died and the necessary paperwork is completed.
• Deductions of patient records when patients leave the practice
• Monitor ‘Spine’ demographic patient differences and keep our records up to date
• Ensure TRs are entered and removed correctly.

• Make sure that the waiting room kept is smart and tidy throughout the day

Telephone & Communication

• Handle all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff.
• Make appointments for patients in accordance with practice protocols
• Ensure that messages and requests for visits are recorded and that the appropriate doctor or team members receive them in accordance with Practice protocol.
• Ensure that any tasks requested by the clinical team are carried out including informing patients of their results and arranging appointments.
• Liaise with hospital and community staff

IT SKILLS

Computer

• Daily monitoring and processing of all emails received in to the main surgery nhs.net email account
• Ensure all Tasks and Notifications received via S1 are appropriately completed
• Ensure that emails on NHS.net are regularly read and processed as required