Job description

Job responsibilities

Key Responsibilities

Take ownership of the incoming post, scan and process hard copy letters

Monitor the surgery email account, transfer and process into the patient’s record.

Accurately summarise and read code all incoming electronic and hard copy correspondence according to agreed protocols and within agreed timescales on the clinical system.

Maintain accurate patient records.

Ensure any correspondence is assigned to the correct person/team within the correct timeframe.

Create tasks or AMGP requests with information received/ requested from clinical correspondence.

Provide cover for annual and sickness leave for other team members including Reception, Admin and Medical Secretary. This may include but is not restricted to;

Answering the surgeries incoming calls

Working on the front desk and dealing with patient requests.

Managing Non NHS and SAR requests and allocating the completion of medical reports and private medical examinations to the appropriate GP.

Inputting new patient registrations.

Taking payment for Non NHS work from patients and updating the appropriate spreadsheets.

Dealing with the administrative side of patient deaths including emailing the medical examiner and deducting the patients.

Sending urgent referrals via ERS or email.

Undertake any other reasonable duties within the framework of the post as directed by the Operations Supervisor or Practice Operations Manager

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to Suffolk Primary Care as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of Suffolk Primary Care may only be divulged to authorised persons in accordance with Suffolk Primary Care policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Experience

Essential

• Excellent verbal communication skills
• Polite & professional telephone manner
• Sensitivity to confidentiality issues & data protection
• Ability to work on initiative & as part of a team
• Ability to work under pressure
• Ability to work well with the members of the public
• Ability to work flexibly & to cover colleagues holiday / sickness periods

Desirable

• SystmOne / AskmyGP / General IT Skills
• Understanding of primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakfield Surgery

Address

Oakfield Surgery

Newmarket Hospital

Newmarket

Suffolk

CB8 7JG

Employer’s website

https://suffolkprimarycare.uk/oakfield-surgery/ (Opens in a new tab)