PCN Administration and Patient Engagement Coordinator

Job Details

Job Summary

We have an exciting opportunity to join the Woolpit Health Centre as a PCN Administration and Patient Engagement Coordinator. This role has three key responsibilities: providing administrative support to Blackbourne Primary Care Network, leading and reporting on all aspects of patient engagement across multi-channel platforms and the logistical organisation and implementation of our adult vaccination and immunisation programmes and campaigns. We are looking for someone with excellent communication skills, strong interpersonal (people) skills and ideally have worked within the NHS or other medical environment.

Why work for us?

Based in the Suffolk village of Woolpit, the Health Centre aims to provide:

the type of care that we would expect for ourselves and our own families.

We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, healthcare assistants, pharmacists, pharmacy technicians and a social prescriber all of whom are based in our purpose-built premises.

We are proud to be heavily invested in the development of future healthcare professionals and non-clinical staff. Several of our multidisciplinary team possess qualifications which allow us to train a number of different types of trainee healthcare professionals at various levels in their career.

Woolpit Health Centre is the lead practice within Blackbourne PCN, alongside Botesdale Health Centre, Ixworth Surgery and Stanton Surgery. We serve a rural population of over 40,000 patients.

Benefits of working for Woolpit Health Centre include:

• Attractive rates of pay with annual pay review (not agenda for change)
• Regular one-to-ones to aid good communication
• Generous annual leave entitlement
• Voluntary overtime when available
• Plenty of training opportunities
• Membership of the NHS contributory pension scheme including:

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependants pension and children’s pension

Ill health benefits

20% employer contribution

• Free uniform
• Option of NHS discount and Blue Light Card for retail/dining/holidays etc

Key Responsibilities

Blackbourne Primary Care Network (PCN) Administration

To provide administrative support to Woolpit Health Centre as the lead practice for Blackbourne PCN in the following areas:

• To have oversight and an understanding of the ARRS posts in place across the PCN and be the point of contact for practices for any ARRS queries
• To enter data from each practice into the ARRS portal and submit for reimbursement to meet the monthly deadline
• To provide the ICB with the job descriptions, contracts and qualification evidence for any new ARRS recruitment
• To maintain an accurate register of ARRS staff in the Primary Care Workforce portal
• To collate and submit the workforce planning data to meet the deadline of 31^st October
• To collate and submit the enhanced access delivery hours for all 4 practices to the ICB on a quarterly basis
• Monitor IIF (Investment Impact Fund) performance through Ardens Manager, providing monthly updates to the practices
• Work with the Clinical Director to plan and execute PCN meetings; distributing invitations, agendas and meeting minutes