Receptionist – Part Time

Job Details

Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds. Focused on delivering the best possible patient service we are seeking an enthusiastic, flexible new team-member to join our Reception team.

The successful applicant will have excellent communication skills, with a patient-focussed attitude. We are looking for a quick learner with good IT skills and excellent attention to detail. Joining a team of 8 others, as part of a wider team, a helpful and friendly manner is essential, with the ability to work well with others.

The role is for 25.25 hours per week.

Monday: 7:45am-5:00pm

Wednesday: 1:00-6:45pm
Friday: 7:45am-2:00pm

+ 5 flexible hours per week to be worked in Reception (these hours will be confirmed at least 1 week in advance).

Plus, the availability to work occasional Saturday mornings on a rota basis and voluntary overtime will also be available.

Please be aware that there is no flexibility regarding the shift patterns above.

In return for your hard work, Mount Farm is delighted to offer:

• Generous annual leave entitlement
• Membership of the NHS contributory pension scheme
• Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
• A fully equipped kitchen and staff room

Telephone interviews will take place on 7^th November and if you are successful, you will be invited to a face-to-face interview that will take place on 11^th November.

The successful applicant will be expected to pass a standard DBS check.

Please see our website for our privacy statement: https://www.mountfarm.com/your-information/
Then select ’employee privacy notice’.

Job Description:

• Adhere to the practice charter at all times to ensure the highest possible levels of patient service
• Deal with patients both at the desk, and on the telephone, in a professional and courteous manner
• Action all tasks in a timely manner
• Adhere at all times to agreed workflow and security procedures, including patient confidentiality
• Undergo any necessary training required
• Ensure the reception and waiting areas are kept tidy at all times
• Answer telephone calls as quickly as possible to minimise queue times
• Acknowledge waiting patients when dealing with other patients on the telephone
• Assist colleagues in the Prescriptions Dept. if needed
• From time to time, the job holder may be required to work additional shifts to cover holiday and sickness absences
• Any other duties you may reasonably be required to undertake at the discretion of your line manager

Person Specification

Academic/Vocational qualifications

Essential

Good standard of general education

Desirable

Customer service training

Medical terminology training

Telephone technique training

Experience

Essential

Experience of providing a high standard of service

Experience of working in a pressurised environment

Experience of dealing with members of the public

Desirable

Experience of working in a GP surgery

Experience of handling sensitive information

Familiar with SystmOne

Knowledge/Skills

Essential

Computer-literate

Excellent communication skills (written and oral)

Clear and polite telephone manner

Tact and diplomacy

Empathy with patients

Ability to be professionally assertive when required

 

Qualities/Attributes

Essential

Good team worker

Pro-active

Cheerful

Projects a positive professional image

Can cope with change

Self-motivated

A positive approach to learning

Excellent time-management

Ability to prioritise

Remains calm under pressure

Other

Flexibility re: hours

Flexibility re: duties

Job Type: Part-time

Pay: £12.29 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking
• Sick pay