Senior Practice Administrator

Job Details

We are looking for an experienced Practice Administrator to join our friendly workforce. The Practice Administrator will be responsible for supporting the practice manager with general admin while working closely with all members of the team with all various administrative duties. This is a very exciting and varied role and would ideally suit someone who likes a challenge. If this is you we would love to hear from you.

Previous experience of working within a GP practice environment and a working knowledge of SystmOne would be a definite advantage.

At Derby Road Practice we pride ourselves in being a well established, friendly, flexible, inclusive forward thinking primary care team. As part of Suffolk Primary Care, we look after over 18,700 patients. We have 2 sites, based in the heart of Ipswich, with close travel links to the beautiful Suffolk countryside and the Suffolk coast. We offer ongoing support and development, a competitive salary including the option of joining the NHS Pension scheme and a growing number of other additional benefits.

The interview panel will consist of a minimum of two people.

Main duties of the job

Oversee staff mandatory training.

Assist with inductions and programmes of work for new staff including locum staff.

Action emails as directed by the Operations Manager.

Ensure all complaints and incidents are correctly recorded within Datix and to run and document Practice Learning Event meetings.

Assist reception team leader with reception administrative tasks

About us

SPC is an innovative partnership of Suffolk GP surgeries.

Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.

Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.

Benefits of working for SPC include:

NHS Pension Scheme

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependents pension and childrens pension

Ill health benefits

20% employer contribution

Electric Car Salary Sacrifice Scheme

No deposit

No credit check

Fully comprehensive insurance

Servicing and tyres

Breakdown cover

Up to £2,000 contribution from SPC subject to conditions

Proper Pay & Cost of Living Benefits

Living Wage Foundation Accredited

GP Remote Working

Eye Care Vouchers Health Service Discounts

Annual Leave – Minimum 33 days including bank holidays FTE with enhancements for long service

Enhanced Maternity & Paternity terms

High street discounts through our own online portal

Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis

Cycle to Work Salary Sacrifice Scheme

Gym Salary Sacrifice Scheme

Job description

Job responsibilities

Practice Administrator role is to oversee and take responsibility for the administrative aspects of the practice. They are responsible for various administrative duties and accountable to the Operations Manager and Partners.

They work closely with all members of the practice to meet agreed partnership aims and objectives within a profitable, efficient, safe and effective working environment and maintaining a happy and committed team.

Main areas of responsibility include

Oversee staff mandatory training.

Assist with inductions and programmes of work for new staff including locum staff.

Action emails as directed by the Operations Manager.

Ensure all complaints and incidents are correctly recorded within Datix and to run and document Practice Learning Event meetings.

Assist reception team leader with reception administrative tasks

Any other administrative duties the practice feel is relevant to the role.

Person Specification

Experience

Essential

  • Experience of working in primary care.
  • IT literate
  • Sound keyboard and computer skills including use of Microsoft Office, NHS net email.
  • Ability to operate office equipment, telephones, photocopiers, fax machines, scanners
  • Excellent attention to detail and ability to check and re-check work to ensure high levels of accuracy
  • Ability to work on repetitive and regular tasks
  • Ability to work under pressure and to tight deadlines
  • Problem solving skills
  • Ability to escalate problems/issues as required

Desirable

  • Knowledge of SystmOne
  • Knowledge of or experience of medical terminology

Qualifications

Essential

  • GCSE Grade 4 to 9, or A to C in English and Maths
  • Strong organisational skills Excellent communication skills Excellent IT skills Highly competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk Primary Care

Address

Derby Road Practice

52 Derby Road

Ipswich

IP3 8DN

Employer’s website

http://suffolkprimarycare.uk/ (Opens in a new tab)

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