Prescription Clerk / Wholesale Assistant

Job Details

Job summary

Oakfield Surgery are looking for a Qualified Dispenser or Prescription Clerk to join our friendly and supportive team. It is a great opportunity for someone who wants to make a real difference to the lives of our patients. We serve 7,500 patients in central Newmarket and our surgery is located in the modern Community Hospital building with good access and free parking.

For an informal discussion on this role please contact Francesca Starmer francesca.starmer@nhs.net / Tel. 01638 662150

The interview panel will consist of a minimum of 2 people.

Main duties of the job

Co-ordinating and preparing repeat prescriptions for our Patients, data entry onto Patient records, EPS and Patient and Pharmacy liaison.

Work with our GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate.

Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.

Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.

Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions and to co-ordinate medication reviews or changes.

About us

SPC is an innovative partnership of Suffolk GP surgeries.

Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.

Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.

Benefits of working for SPC include:

NHS Pension Scheme

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependents pension and childrens pension

Ill health benefits

20% employer contribution

Electric Car Salary Sacrifice Scheme

No deposit

No credit check

Fully comprehensive insurance

Servicing and tyres

Breakdown cover

Up to £2,000 contribution from SPC subject to conditions

Proper Pay & Cost of Living Benefits

Living Wage Foundation Accredited

GP Remote Working

Eye Care Vouchers Health Service Discounts

Annual Leave – Minimum 33 days including bank holidays FTE with enhancements for long service

Enhanced Maternity & Paternity terms

High street discounts through our own online portal

Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis

Cycle to Work Salary Sacrifice Scheme

Gym Salary Sacrifice Scheme

Job description

Job responsibilities

Job Summary

As a key member of the Dispensary Team, a Prescription Clerk provides support to our GPs and ANPs in the receipt and preparation of repeat prescriptions for our patients. You will be the main point of contact for Patient enquiries about their prescriptions, so resilience is important. You will be liaising on sensitive medical information, so a caring customer service communication style is essential. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.

In addition, as wholesale assistant you will provide logistical, administrative and governance support to the Responsible Person (RP) and Deputy Responsible Person (DRP). This will require flexibility and a range of IT and excellent communication skills. The successful applicant will be self-motivating and willing to accept new tasks and challenges as the wholesale operation grows. Accuracy and attention to detail are essential qualities.

Key Responsibilities

Prescription Clerk

Co-ordinating and preparing repeat prescriptions for our Patients, data entry onto Patient records, EPS and Patient and Pharmacy liaison.

Work with our GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate.

Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.

Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.

Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions and to co-ordinate medication reviews or changes.

Liaise with pharmacies and our own dispensary on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.

Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.

Respond to enquiries in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.

Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians.

Maintain accurate Patient records promptly and quickly – entering data in accordance with reporting requirements.

Keep up to date with the site formulary and the National restricted drugs list.

Bring any queries to the attention of the relevant doctor or prescriber, to include under and over usage.

Undertake training as requested to support safe and effective services for the site.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Operations Manager.

Wholesale Assistant

To ensure that customer orders are received on schedule.

Maintaining accurate and up to date records including purchase and sales ledger and batch control sheets.

Work to despatch targets.

Issuing of invoices and checking of supplier/client statements.

Manage stock control systems and reconciliation data.

Check room temperatures are kept at agreed parameters and daily records maintained.

Receive and an act on MHRA alerts and product recalls.

Carry out wholesale activities in compliance with Good Distribution Practice.

Work closely with customers to process wholesale orders, including associated administration such as entering orders onto system, credit control, managing returns, ensuring batch control and overseeing shipping.

Oversee goods received; checking and recording.

Oversee goods dispatched; including packing, checking and labelling.

Recording of financials through the raising of purchase orders, invoices and or credit notes.

Ensure all business finance related information required is passed to the finance team.

Managing returns and complaints received.

Work within and keep up to date our business processes and standard operating procedures.

Fully participate in business self-inspection on a monthly basis.

Monitor licence holders eligibility to trade on a monthly basis. Undertake bone fides checks annually to verify the legitimacy of both Suppliers and Customers.

Review prices on a monthly basis (both customer and supplier).

Deputise for the Deputy RP as and when required.

Training

Initial training is provided by the RP and DRP.

Training will follow the direction as set out within the Training Record Card

Competencies will be assessed annually

Person Specification

Qualifications

Essential

  • Basic literacy and numeracy skills
  • Ability to follow strict detailed processes

Desirable

  • Awareness and understanding of MHRA
  • Evidence of Medical Terminology training
  • Previous knowledge of SystmOne

Experience

Essential

  • Customer Care experience with the general public, both face to face and over the phone

Desirable

  • Experience working in a pharmaceutical or logistics setting
  • Previous experience of work as a Prescription Clerk within Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk Primary Care

Address

Oakfield Surgery

Newmarket Hospital

Newmarket

Suffolk

CB8 7JG

Employer’s website

http://suffolkprimarycare.uk/ (Opens in a new tab)

Attachment: Precription-Clerk-Wholesale-assistant-Oakfield-JD.docx

Close

Close