LMC Support Officer

Job Details

Support Officer

Suffolk LMC, the representative body for GPs in Suffolk, is looking for a keen and motivated person to help deliver the diverse and interesting services that the Committee provides to local GPs and practices, supporting the Medical Director and team.

The closing date for applications is 19th July 2024 and applications should be sent by email to support@suffolklmc.co.uk


Job Title: Support Officer

Salary level: Equivalent to Band 3 (Agenda for Change)

Hours:  All considered

Job Purpose: To assist the Medical Director, Medical Officer and Executive Officer(s) in the day to day running of the office and provide comprehensive and timely support and information to Committee members, constituent GPs and Practice Managers. Provide administrative support to the Committee and LMC Office.

Key relationships: Executive Officers, Committee Members, constituent General Practitioners and their employees, Integrated Care Boards, NHS England, Suffolk County Council, Primary and Secondary Care providers.


Key Areas of Responsibility:

  • Meeting Support: The Support Officer assists in organising and coordinating meetings, including scheduling, preparing agendas, and taking minutes. They ensure that relevant documents and materials are distributed to attendees.
  • Communication: The role involves maintaining effective communication channels within the organisation. This includes responding to enquiries, handling correspondence, and disseminating information to Committee members, GPs, and Practice Managers.
  • Representation: The Support Officer represents Suffolk LMC at external meetings, conferences, and events. They may attend NHS-related gatherings and provide updates on LMC activities.
  • Support to Committee Members: The Support Officer assists Committee members with administrative tasks, research, and coordination. They play a crucial role in supporting the LMC’s decision-making processes.


  • Effective Communication Skills: The candidate should be able to communicate clearly and professionally with various stakeholders, including Committee members, GPs, and Practice Managers.
  • Organisational Abilities: Strong organisational skills are essential for managing office tasks, scheduling meetings, and handling administrative responsibilities.
  • Understanding of NHS General Practice: A sound understanding of NHS operations, policies, and procedures is beneficial.
  • IT Proficiency: Basic IT skills are desirable, as the role involves using office software and communication tools.
  • Basic Accounting Knowledge (Desirable): Familiarity with basic accounting principles can be advantageous.
  • Experience in Office Administration and Customer Service (Preferred): Previous experience in administrative roles or customer service would enhance the candidate’s suitability.
  • Interpersonal Skills and Confidentiality: Good interpersonal skills and the ability to maintain confidentiality are crucial.

Joining our team as a Support Officer offers the opportunity to contribute to a dynamic and highly responsible environment, while developing valuable skills and experience.


This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties, commensurate with the post as may be required for effective performance.

The post holder is expected to undertake appropriate training and actively participate in ongoing personal development as defined within the Staff Handbook and Contract of Employment.

The post-holder will be subject to an annual appraisal.

Health and Safety

All staff must adhere to and act consistently with the Health and Safety at Work Act, Health & Safety Law, employment legislation and guidance and LMC policies and procedures. This is to safeguard the welfare and safety of themselves, other staff members and visitors. Staff must ensure the appropriate use of equipment and facilities and that the environment is maintained in good order. Staff should identify and report all risks to health and safety, security of equipment and property to their line manager.

Confidentiality, Data Protection, Freedom of Information and Computer Misuse:

All staff must ensure the confidentiality and security of information dealt with in the course of performing their duties. Staff must ensure they comply with the General Data Protection Regulation (GDPR), LMC policies and any other legislation on confidentiality, data protection, freedom of information and computer misuse. Staff must respect the confidentiality of all matters that they learn as a result of their employment with the LMC, including matters relating to other members of staff, constituent GPs and their staff, NHS Trusts and other healthcare organisations. 

Attachment: Support-Officer-2024.docx