Care Navigator

Job Details

Job summary

Medical Receptionist / Care Navigator (Part time approx 15 hours per week)

DEBENHAM GROUP PRACTICE (Part of Suffolk Primary Care)

A part time vacancy has arisen in our busy yet friendly reception team.

We are looking for an enthusiastic, caring, flexible receptionist with excellent customer service skills and good IT knowledge.

Previous experience desired but training will be provided for the right person.

The successful candidate will be required to work at Debenham, Otley and Grundisburgh surgeries.

The job offers an exciting opportunity to work in a friendly rural practice.

Preferred hours would be on Wednesday 08.00 to 18.00 & Thursday 13.00 to 18.30.

The interview panel will consist of a minimum of two people.

Main duties of the job

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Gain a full understating of our appointment booking system including the operation of AMGP (Ask My GP).

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of photocopying, managing tasks within clinical system and clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

About us

SPC is an innovative partnership of Suffolk GP surgeries.

Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.

Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.

Benefits of working for SPC include:

NHS Pension Scheme

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependents pension and childrens pension

Ill health benefits

20% employer contribution

Electric Car Salary Sacrifice Scheme

No deposit

No credit check

Fully comprehensive insurance

Servicing and tyres

Breakdown cover

Up to £2,000 contribution from SPC subject to conditions

Proper Pay & Cost of Living Benefits

Living Wage Foundation Accredited

GP Remote Working

Eye Care Vouchers Health Service Discounts

Annual Leave – Minimum 33 days including bank holidays FTE with enhancements for long service

Enhanced Maternity & Paternity terms

High street discounts through our own online portal

Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis

Cycle to Work Salary Sacrifice Scheme

Gym Salary Sacrifice Scheme

Job description

Job responsibilities

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Gain a full understating of our appointment booking system including the operation of AMGP (Ask My GP).

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of photocopying, managing tasks within clinical system and clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead receptionist/Management Team, dependent on current and evolving practice workload and staffing levels:

  • Premises:
    • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
    • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm is activated.
    • Maintain security in accordance with practice protocols.
  • Maintaining and monitoring the practice appointments system.
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
  • Processing and distributing incoming (and outgoing) mail.
  • Taking messages and passing on information.
  • Filing and retrieving patient records.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
  • Re-stocking of administrative paperwork within consulting rooms as required.
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying.
  • Ordering, re-ordering and monitoring of NHS stationery and other supplies from PCSE.
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
  • Maintenance of patients records, including starting a new wallet when required and arranging the contents as per practice protocol (Amalgamating).
  • Ensure an effective and efficient reception service is provided to patients and other visitors to the practice.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Ensure that all new patients are registered onto the computer system promptly and accurately.
  • Explain practice policies and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
  • Process patients change of address – computer data and medical records (have knowledge of practice area).
  • Enter requests for home visits onto the appointment page, and print off patient summaries when home visit request is promoted to actual visit.
  • Advise patients of relevant charges for private & non NHS services, accept payment and issue receipts.
  • To have a thorough knowledge of all practice procedures and where they are located.
  • To work in accordance of written protocols.
  • Have working knowledge of telephone system during and after hours.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths.

Experience

Essential

  • Experience of working in primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk Primary Care

Address

Doctors Surgery

20 Low Road

Debenham

Stowmarket

Suffolk

IP14 6QU

Employer’s website

http://suffolkprimarycare.uk/ (Opens in a new tab)

Attachment: Medical-Receptionist-Care-Navigator-May-22-Job-Description.pdf

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