Admin Assistant

Job Details

Job summary

Haven Health is located in Felixstowe with easy access from Ipswich within 20 minutes. We have a vacancy for an Administrator who can work both autonomously and also as part of a team.

We are looking for someone who likes a challenge and is both enthusiastic and committed to enhance our friendly and supportive team.

Main duties of the job

The right individual will be able to process incoming claims for medical information from private companies i.e. Insurance Companies, DVLA, or patient requests. Communicate with patients clearly and concisely, manage both online access requests and subject access requests in a timely manner as well as managing/adding rotas onto the clinical system

Haven Health makes use of SystmOne so previous experience of working with this system would be ideal although training would be given in all aspects of the role.

About us

SPC is an innovative partnership of Suffolk GP surgeries.

Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.

Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.

Benefits of working for SPC include:

NHS Pension Scheme

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependents pension and childrens pension

Ill health benefits

20% employer contribution

Electric Car Salary Sacrifice Scheme

No deposit

No credit check

Fully comprehensive insurance

Servicing and tyres

Breakdown cover

Up to £2,000 contribution from SPC subject to conditions

Proper Pay & Cost of Living Benefits

Living Wage Foundation Accredited

GP Remote Working

Eye Care Vouchers Health Service Discounts

Annual Leave – Minimum 33 days including bank holidays FTE with enhancements for long service

Enhanced Maternity & Paternity terms

High street discounts through our own online portal

Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis

Cycle to Work Salary Sacrifice Scheme

Gym Salary Sacrifice Scheme

Job description

Job responsibilities

Job Summary

Administrator role is to oversee and take responsibility for the administrative aspects of the practice. They are responsible for various administrative duties and accountable to the Practice Operations Manager and Partners.

They work closely with all members of the practice to meet agreed partnership aims and objectives within a profitable, efficient, safe and effective working environment and maintaining a happy and committed team.

Key Responsibilities

Manage and chasing up incoming claims and forms for medical information from private companies i.e. Insurance Companies, DVLA, or patient requests

To communicate with patients when payment is needed and when work is complete and any other patient communication that may be required

Managing requests regarding subject access rights (SARS) and patient online access requests, allocate the completion of medical reports and private medical examination to the appropriate GP in a fair manner

Scanning all incoming correspondents

Filing and retrieving paperwork

Clinical System Rotas

Any other clinical and non-clinical administrative duties the practice feel is relevant to the role

Person Specification



  • Experience of working in an office


  • Experience of working in primary care
  • Experience of using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk Primary Care


Haven Health

Grange Farm Avenue



IP11 2XD

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